:root{
  --brand:#0f766e; --brand2:#0d9488; --brand-dk:#134e4a;
  --bg:#f1f5f9; --card:#fff; --line:#e2e8f0;
  --ink:#0f172a; --mut:#64748b; --red:#dc2626; --green:#16a34a;
  --shadow:0 1px 2px rgba(15,23,42,.04),0 8px 24px rgba(15,23,42,.06);
}
*{box-sizing:border-box;margin:0;padding:0}
body{font-family:'Inter','Hind Vadodara','Noto Sans Gujarati',sans-serif;background:var(--bg);color:var(--ink);font-size:14.5px;-webkit-font-smoothing:antialiased}
a{color:var(--brand)}
/* Gujarati text uses Hind Vadodara */
.gu{font-family:'Hind Vadodara','Noto Sans Gujarati',sans-serif;font-weight:500}
label .gu,.menu .gu,.brand .gu{opacity:.9}
.brand-gu{font-weight:600;font-size:12.5px;margin-left:4px}
/* bilingual radio/list labels wrap nicely */
.radio-inline label,.role-list label{white-space:normal}

/* nav */
.nav{background:linear-gradient(90deg,#0b3f3a,var(--brand) 55%,var(--brand2));color:#fff;box-shadow:0 2px 12px rgba(15,118,110,.3)}
.nav-in{max-width:100%;margin:0 auto;padding:0 34px;height:60px;display:flex;align-items:center;gap:13px}
.emblem{width:38px;height:38px;border-radius:50%;background:linear-gradient(160deg,#fff,#e6f5f2);display:flex;align-items:center;justify-content:center;font-size:19px}
.logo-badge{background:#fff;border-radius:8px;padding:3px 6px;display:flex;align-items:center;box-shadow:0 1px 4px rgba(0,0,0,.15)}
.logo-img{height:40px;width:auto;display:block}
.brand{min-width:0;margin-right:auto}
.brand b{font-size:15px;display:block;font-weight:700;line-height:1.25;white-space:nowrap}
.brand small{display:block;opacity:.75;font-size:10.5px;letter-spacing:.02em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:560px}
.brand-gu{font-family:'Hind Vadodara','Noto Sans Gujarati',sans-serif;font-weight:500;font-size:13px;opacity:.85;margin-left:8px}
.nav-user{margin-left:0;display:flex;align-items:center;gap:11px;font-size:13px}
.nav-help{display:inline-flex;align-items:center;gap:7px;color:#fff;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.3);padding:6px 13px;border-radius:20px;font-size:12.5px;white-space:nowrap;text-decoration:none;line-height:1.1}
.nav-help b{font-weight:700;letter-spacing:.02em}
.nav-help .hl{opacity:.85}
.nav-help:hover{background:rgba(255,255,255,.22)}
.avatar{width:34px;height:34px;border-radius:50%;background:#5eead4;color:var(--brand-dk);font-weight:800;display:flex;align-items:center;justify-content:center}
.who b{font-size:13px;display:block}.who small{opacity:.8;font-size:11px}
.logout{background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.3);color:#fff !important;padding:6px 14px;border-radius:9px;font-size:12.5px;text-decoration:none}
.logout:hover{background:rgba(255,255,255,.24)}

/* layout */
.page{max-width:100%;margin:22px auto 50px;padding:0 34px;min-height:60vh}
.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:22px 24px;margin-bottom:18px;box-shadow:var(--shadow)}
.card h3{color:var(--brand-dk);font-size:16px;margin-bottom:12px}
.welcome{background:linear-gradient(120deg,#0b3f3a,var(--brand) 60%,var(--brand2));color:#fff;border-radius:16px;padding:24px 28px;margin-bottom:18px;box-shadow:0 8px 24px rgba(15,118,110,.25)}
.welcome h2{font-size:20px}.welcome p{opacity:.85;font-size:13px;margin-top:4px}
.foot{background:#0b3f3a;color:rgba(255,255,255,.72);text-align:center;font-size:12px;padding:16px}
.foot-help{display:inline-block;margin-top:7px;color:#fcd34d;font-weight:700;font-size:14px;letter-spacing:.02em}
.foot-help a{color:#fcd34d;text-decoration:none}
.foot-help a:hover{text-decoration:underline}
.foot-help-note{color:rgba(255,255,255,.72)}

/* forms */
label{font-size:12.5px;font-weight:600;color:var(--ink);display:block;margin:14px 0 6px}
.req{color:var(--red)}
.inp,input[type=text],input[type=password]{font-size:14px;padding:11px 13px;border:1.5px solid var(--line);border-radius:10px;width:100%;outline:none;background:#fbfdfe;transition:.15s}
.inp:focus{border-color:var(--brand2);background:#fff;box-shadow:0 0 0 4px rgba(13,148,136,.12)}
.btn{background:var(--brand);color:#fff;border:0;padding:11px 22px;border-radius:10px;font-weight:600;font-size:14px;cursor:pointer;text-decoration:none;display:inline-block;text-align:center;transition:.15s;box-shadow:0 2px 6px rgba(15,118,110,.25)}
.btn:hover{background:var(--brand2)}
.btn.w{width:100%;margin-top:16px}
.btn.ghost{background:#fff;color:var(--brand);border:1.5px solid var(--line);box-shadow:none}
.btn.ghost:hover{background:#f0fdfa}
.hint{font-size:12px;color:var(--mut);margin-top:9px;line-height:1.5}
.msg{display:block;font-size:13px;margin-top:12px;font-weight:500}
.secure{display:flex;align-items:center;justify-content:center;gap:7px;margin-top:18px;padding-top:14px;border-top:1px dashed var(--line);font-size:11.5px;color:var(--mut)}
.role-list{margin:6px 0 16px}
.role-list td{padding-right:22px;vertical-align:middle}
.role-list label{display:inline-block;font-weight:600;color:var(--ink);cursor:pointer;vertical-align:middle}
.role-list input{margin-right:7px;vertical-align:middle;transform:translateY(-1px)}
.row-links{display:flex;justify-content:space-between;margin-top:12px;font-size:12.5px}
.row-links a{font-weight:600;text-decoration:none}

/* menu bar */
.menu{background:#fff;border-bottom:1px solid var(--line)}
.menu-in{max-width:100%;margin:0 auto;padding:0 34px;display:flex;gap:4px}
.menu-in{gap:6px}
.menu a{padding:13px 18px;font-weight:600;font-size:13.5px;color:var(--mut);text-decoration:none;border-bottom:3px solid transparent;display:inline-flex;align-items:baseline;gap:5px}
.menu a:hover{color:var(--brand);border-bottom-color:#99f6e4}
.menu a .gu{font-size:12px;font-weight:500;opacity:.7}

/* kpis */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;margin-bottom:18px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px 18px;box-shadow:var(--shadow);display:flex;align-items:center;gap:13px}
.kpi .ki{width:42px;height:42px;border-radius:11px;display:flex;align-items:center;justify-content:center;font-size:19px;background:#f0fdfa}
.kpi b{font-size:22px;display:block;color:var(--ink);line-height:1.1}
.kpi span{font-size:11.5px;color:var(--mut);font-weight:600}
.kpi.red b{color:var(--red)}.kpi.green b{color:var(--green)}.kpi.amber b{color:#d97706}

/* info grid */
.info-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:2px 26px;margin-bottom:14px}
.info-grid>div{padding:9px 0;border-bottom:1px dashed var(--line)}
.info-grid small{display:block;color:var(--mut);font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;margin-bottom:2px}
.info-grid b{font-size:13.5px;font-weight:600}

/* table */
.tbl-wrap{overflow-x:auto}
table.grid{border-collapse:separate;border-spacing:0;width:100%;font-size:13px;border:1px solid var(--line);border-radius:12px;overflow:hidden}
.grid th{background:#f8fafc;color:#475569;padding:11px 12px;text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.03em;border-bottom:1px solid var(--line);font-weight:700}
.grid td{padding:11px 12px;border-bottom:1px solid #eef2f7;background:#fff}
.grid tr:last-child td{border-bottom:0}
.grid tr:hover td{background:#f8fdfc}
.badge{padding:4px 11px;border-radius:20px;font-size:11px;font-weight:700;white-space:nowrap;display:inline-block}
.b-pending{background:#fef3c7;color:#92400e}
.b-approved{background:#dcfce7;color:#166534}
.b-rejected{background:#fee2e2;color:#991b1b}
.b-closed{background:#e2e8f0;color:#475569}
.b-open{background:#dbeafe;color:#1e40af}

/* instructions */
.instr{background:#f0fdfa;border:1px solid #99f6e4;border-radius:12px;padding:14px 16px;font-size:13px;color:var(--brand-dk);line-height:1.65;margin-bottom:6px}
.instr.warn{background:#fffbeb;border-color:#fde68a;color:#92400e}
.instr .gr{font-size:12.5px}
.sub-label{font-weight:400;color:var(--mut);font-size:11.5px}
/* per-service-type instructions on Raise Issue */
.type-info .ti-desc{color:var(--brand-dk);font-size:14px}
.type-info .ti-list{margin:9px 0 0 20px}
.type-info .ti-list li{margin-bottom:6px;font-size:13.5px;color:#334155}
.type-info .ti-dl{margin-top:13px}
.type-info .ti-dl .lbl{display:block;font-size:11.5px;font-weight:700;color:var(--mut);text-transform:uppercase;letter-spacing:.04em;margin-bottom:7px}
.type-info .ti-dl a{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--brand);background:#fff;border:1px solid #99f6e4;border-radius:8px;padding:6px 10px;margin:0 6px 6px 0;text-decoration:none}
.type-info .ti-dl a:hover{background:#ccfbf1;border-color:var(--brand2)}
.note{font-size:12px;color:#92400e;background:#fffbeb;border:1px solid #fde68a;border-radius:8px;padding:8px 11px;margin-top:6px;line-height:1.5}

/* date + radios */
.date-row{display:flex;gap:14px;flex-wrap:wrap;align-items:center}
.radio-inline{margin:4px 0 2px}
.radio-inline td{padding-right:20px;vertical-align:middle}
.radio-inline label{display:inline-block;margin:0 16px 0 0;font-weight:600;cursor:pointer;vertical-align:middle}
.radio-inline input{margin-right:6px;vertical-align:middle;transform:translateY(-1px)}

/* history timeline */
.hist{list-style:none;margin-top:4px;padding:0}
.hist li{padding:10px 0 10px 28px;border-left:2px solid var(--line);margin-left:9px;position:relative;font-size:13px;line-height:1.55}
.hist li:last-child{border-left-color:transparent}
.hist li::before{content:'';position:absolute;left:-7px;top:12px;width:12px;height:12px;border-radius:50%;background:var(--brand);border:3px solid #fff;box-shadow:0 0 0 2px var(--brand)}
.hist li b{color:var(--brand-dk)}
.hist li i{color:var(--mut);font-size:11.5px}

/* feedback + misc */
.fb-box{background:#eff6ff;border:1px solid #bfdbfe;border-radius:12px;padding:16px;margin-top:14px}
.decision-box{background:#f8fafc;border:1px solid var(--line);border-radius:12px;padding:16px;margin-top:14px}
.att-link{display:inline-flex;align-items:center;gap:6px;background:#f0fdfa;border:1px solid #99f6e4;color:var(--brand);border-radius:8px;padding:7px 12px;font-size:12.5px;font-weight:600;text-decoration:none}
.att-link:hover{background:#ccfbf1}
.att-row{display:flex;gap:10px;flex-wrap:wrap}

/* filter bar */
.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:15px;background:#f8fafc;border:1px solid var(--line);border-radius:12px;padding:12px 14px}
.filters select,.filters .inp{width:auto;min-width:190px;max-width:300px;padding:9px 12px;background:#fff}

/* ============ responsive ============ */
.menu-in{overflow-x:auto;-webkit-overflow-scrolling:touch}
.menu a{white-space:nowrap}
.brand b{line-height:1.2}

@media (max-width:820px){
  .nav-in{padding:0 14px;gap:10px}
  .brand b{font-size:13.5px}
  .brand small{font-size:9px}
  .brand-gu{display:none}            /* keep the header compact on tablets */
  .page{padding:0 14px;margin:16px auto 40px}
  .card{padding:18px 16px}
}

@media (max-width:600px){
  .nav-in{height:auto;padding:10px 12px;flex-wrap:wrap}
  .nav-user{margin-left:0;gap:8px;font-size:12px}
  .nav-help .hl{display:none}
  .nav-help{padding:5px 10px;font-size:11.5px}
  .who{display:none}                 /* avatar + logout only on phones */
  .logo-img{height:34px}
  .brand b{font-size:13px}
  .brand small{display:none}
  .menu a{padding:12px 12px;font-size:12.5px}
  .kpis{grid-template-columns:repeat(2,1fr)}
  .card-head{flex-direction:column;align-items:flex-start;gap:8px}
  .filters{flex-direction:column;align-items:stretch}
  .filters .inp,.filters select{width:100%;min-width:0}
  .btn,.btn.w{width:100%}
  .btn-row{flex-direction:column}
  .btn-row .btn{width:100%}
  .info-grid{grid-template-columns:1fr}
  .login-wrap{margin:14px auto;padding:0 12px}
  .radio-inline label{display:block;margin:6px 0}
  .grid th,.grid td{padding:9px 9px;font-size:12px}
  .foot{font-size:11px;padding:14px 12px}
}

@media (max-width:380px){
  .kpis{grid-template-columns:1fr}
}
.card-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}
.card-head h3{margin:0}
.field-block{margin-top:6px}
.field-label{color:var(--mut);font-weight:700;text-transform:uppercase;font-size:10.5px;letter-spacing:.05em}
.btn-row{display:flex;gap:11px;margin-top:16px}
.btn-row.center{justify-content:center}
.btn.sm{padding:7px 15px;font-size:13px;border-radius:8px}
.mt{margin-top:18px}
.muted{color:var(--mut);font-size:12.5px}
.err-msg{color:var(--red)}
.empty{text-align:center;padding:30px;color:var(--mut)}

/* success */
.success{background:#f0fdf4;border:1.5px solid #bbf7d0;border-radius:16px;padding:34px;text-align:center}
.success .big{font-size:48px}
.success h3{color:var(--green);margin:8px 0 4px}
.grvno{font-size:24px;font-weight:800;color:var(--brand-dk);letter-spacing:.03em;background:#fff;border:2px dashed #86efac;border-radius:11px;padding:11px 24px;display:inline-block;margin:8px 0}